Legal
Privacy Policy
Effective date: 18 October 2026
1. Who we are
Astropage is operated by Vellmont Services (OPC) Private Limited, an Indian company. This privacy policy explains how we collect and handle personal information through theastropage.com, the Astropage seeker mobile app, and the Astropage Astrologer mobile app (together, the "Services"). For any privacy question, write to support@vedjyotix.com.
2. What we collect
We only collect data we actually need to deliver the Services:
- Account data: name (if you choose to enter one), phone number, email address.
- Astrological inputs: birth date, time, and place — used to generate Kundali, Panchang, Numerology, and AI reports.
- Wallet & payments: transaction records, masked payment instrument details from Razorpay. We do not store full card numbers.
- Consultations: chat messages, attachments and timestamps (chats are not audio-recorded); call metadata (start time, duration, mode, rate, charges); reviews you leave; and audio recordings of call consultations — your voice and the astrologer's. We record a call only after you have accepted our recorded-call terms, and a "Recording" indicator is shown for the whole call. Video consultations are not recorded.
- Device data: Firebase Cloud Messaging tokens, Apple PushKit (VoIP) tokens, device platform and language — used solely to deliver notifications and incoming-call alerts.
- Diagnostics: crash logs and aggregated error telemetry via Sentry. We strip personally identifying information before transmission.
- Advertising measurement (Astropage customer app): limited app events, with device identifiers (an app-instance identifier and an anonymous identifier created by the Meta SDK; on iPhone the vendor identifier — the app never reads the iPhone advertising identifier, IDFA; on Android the advertising ID), basic device and network information (such as device model, operating-system and app version, language, time zone and IP address) and an approximate location that Google derives from your IP address. These advertising and analytics events record that something happened in the app; the event data sent to Google and Meta contains no name, phone number, email, birth details or message text. (The information you give us to use the app — such as your account and birth details — is described above, is used to provide the Services, and is not part of these events.)
- Google and Meta receive: app opens; which sign-in and onboarding screens you were shown (sign-in, verification code, name, birth details, customer agreement) and the home screen; sign-up; that you tapped to start a free chat, and that you then tapped to send your first message in the free AI preview or to request a free chat with an astrologer, and which of the two it was (this records your tap only — not whether the chat connected, the message was delivered or an answer was given); that you picked a birth date (only the fact that one was picked — the date, your birth time and place are never sent); that you tapped Recharge at the end of the free AI preview while a first-recharge bonus was available to you; the recharge amount you chose and that the payment screen opened (amount and currency); and completed wallet recharges (order reference, amount and currency).
- Google also receives: screens viewed and time spent in the app (collected automatically) and the start of a consultation (free or paid; chat, call or video).
- Meta also receives: that you viewed an astrologer's profile (not which one), the start of a wallet recharge, and the start and completion of a store order (order reference, amount and currency).
3. How we use it
Strictly to operate, secure, and improve the Services:
- Match you with verified Vedic astrologers and route consultations.
- Calculate Kundali, Panchang, Numerology, Gun Milan, and other Vedic computations from your birth inputs.
- Generate personalised paid astrology reports using AI (currently Anthropic Claude, via OpenRouter). We send only the data you submit and the chart we computed — no email, phone, or wallet history.
- Process payments through Razorpay; handle astrologer payouts through Razorpay X.
- Send transactional notifications: incoming call, session ended, wallet credited, payout completed.
- Diagnose crashes and improve reliability.
- Use consultation recordings and chat logs only to: resolve refund requests, complaints and disputes; detect and investigate fraud, abuse and harassment; protect the safety of customers and astrologers; comply with law and lawful requests; review the quality and conduct of consultations; and establish, exercise or defend legal claims. We do not use them for marketing or publicity, or to train or improve AI or machine-learning models, unless you give separate, specific consent.
4. AI-generated content disclosure
Paid "Personalized Reports" and the free "Tara concierge" chat are generated by a large language model (currently Anthropic Claude via OpenRouter). The model receives the birth inputs you provide and the chart we compute from them — and nothing else. The AI output is shown as-is for entertainment and informational purposes. It is not professional advice. See our Terms & Conditions for the full entertainment-only disclaimer.
5. Who we share it with
Limited, named third parties — each plays a specific operational role:
- Resend — delivery of transactional email, including email sign-in codes.
- MSG91 — Indian phone OTP delivery.
- Razorpay & Razorpay X — payment processing and astrologer payouts.
- Neon — managed PostgreSQL database hosting (Singapore region).
- Firebase Cloud Messaging & Apple Push Notification Service — push and VoIP notification delivery.
- OpenRouter (Anthropic Claude) — AI report generation.
- Agora — real-time voice / video transport during consultations, and recording of audio call consultations. Consultation traffic is encrypted in transit.
- Sandbox.co.in — astrologer KYC verification (PAN, Aadhaar OKYC, bank account).
- Cloudflare R2 — encrypted storage of astrologer KYC documents and, in a separate private store, consultation recordings. Stored data is encrypted at rest (AES-256). Access to recordings is limited to authorised personnel on a need-to-know basis, and every playback is logged; if a dispute concerns your consultation, you may ask us in writing for the relevant extract or transcript.
- Google Cloud Translation — machine translation of consultation messages, and only when automatic translation is switched on. A single message is sent at a time, never a conversation; Google states it does not use the content to train or improve its translation models, and holds the text only in memory for long enough to return the translation. Your original message is always retained unchanged and remains the authoritative record. You can switch translation off at any time from the consultation screen, and we ask before it is ever used.
- Sentry — error and crash diagnostics.
- Google (Google Analytics for Firebase, Google Analytics 4, Google Ads) — measuring how our customer app and website are used and how our advertising performs and, on the website with your Marketing consent, showing our ads to people who have visited it — only as described in section 9. In the customer app we have switched off Google's use of this data for personalised advertising.
- Meta Platforms (Meta SDK in the customer app; Meta Pixel on the website, only with your Marketing consent) — measuring and delivering our advertising, as described in section 9. Meta may use event data it receives under its own terms to deliver and personalise ads.
- Amazon Associates Programme — affiliate links from the Astromall section. Amazon receives only that an affiliated click occurred; we do not pass your account data.
6. Where we store it
Our primary database is hosted in Singapore (Neon). Uploaded documents and consultation recordings are stored with Cloudflare R2, and consultation audio is carried and recorded through Agora; these providers may process or store data outside India. Push infrastructure (Firebase, APNs) operates globally. All transit between you and our Services uses HTTPS / TLS 1.2 or higher.
7. How long we keep it
Account data is retained as long as your account is active. Consultation recordings are kept for up to 90 days after the call ends, and chat logs (messages, attachments and timestamps) for up to 12 months after the consultation ends; they are then deleted or irreversibly anonymised within 30 days. If a dispute, complaint, investigation, legal claim or lawful request about a consultation is pending, the relevant records are kept until it is closed, plus 30 days. These are maximum periods. When you delete your account (Account → Settings → Delete account in the Astropage and Astropage Pro apps (shown as VedJyotix and VedJyotix Pro on older versions), or write to support), we tombstone identifying data within 30 days while preserving anonymised transaction records required by Indian tax and AML law (typically up to 8 years); your consultation recordings are deleted unless such a matter is pending, and chat logs follow the periods above. You can withdraw your consent to recorded calls at any time in Settings; you will then not be able to start audio calls until you accept again, chat is not affected, and recordings made before you withdraw are kept for the periods above.
8. Your rights
You can: view your wallet balance and session history any time in the app; correct your birth details on the Account page; download a copy of your reports; delete your account in-app. For any request we can't self-serve, email support@vedjyotix.com — we will respond within 30 days.
9. Cookies & analytics
Strictly-necessary cookies. Set by our own authentication system — a session token we issue after you sign in by email code, phone OTP or Apple — to keep you logged in, and to remember your cookie choices. These are essential for the Services to function and, under the DPDP Act and GDPR, do not require consent.
Analytics cookies (website) — only with your consent. We use Google Analytics 4, delivered through Google Tag Manager, to understand which pages are used. Its cookies (such as
You can accept, reject, or choose per-category at any time — rejecting is always one click, never buried. To change your mind later, use Cookie settingsin the footer of any page. We also run a separate cookielessanalytics measurement that sets no cookies and assigns no persistent identifier.
Marketing cookies (website) — only with your consent. If you turn on “Marketing”: Google Ads measures whether a wallet recharge followed one of our ads (order reference, amount and currency) and may add your browser to our Google Ads audiences, so that our ads can be shown to people who have visited the website; and the Meta (Facebook) Pixel records page views, astrologer profiles viewed, sign-up, the start of a recharge and completed recharges (order reference, amount and currency) to measure and deliver our Meta ads. Never your name, phone number, email or birth details. Both stay off unless you turn “Marketing” on, and stop when you turn it off. We do not use Microsoft Clarity or session recording.
Astropage customer app. The app uses Google Analytics for Firebase and the Meta SDK to measure installs and how our advertising performs. They receive only the events listed in section 2, with device identifiers, basic device and network information and an approximate location that Google derives from your IP address. The events themselves never contain your name, phone number, email, birth details (only the fact that a birth date was picked, not the date), chat or call content, or your questions; what you provide to use the app is handled as described in sections 2 and 3. On iPhone this happens only if you allow tracking (Settings → Privacy & Security → Tracking), and the app never reads the advertising identifier (IDFA); nothing from before you allow it is sent later, except that the sign-in screen showing when you tap Allow is counted once. On Android it happens while you use the app; you can reset or delete your advertising ID in your Android settings. In the customer app we have switched off Google's use of this data for personalised advertising; Meta may use event data it receives under its own terms to deliver and personalise ads.
Astropage Professional and staff apps. These contain no analytics or advertising SDK; they use push notifications and crash diagnostics only.
Analytics cookies (website) — only with your consent. We use Google Analytics 4, delivered through Google Tag Manager, to understand which pages are used. Its cookies (such as
_ga) are set only after you accept analytics. We implement Google Consent Mode v2: every storage type defaults todenied before any tag loads. Until you choose — and after you decline — Google's tags may still send cookieless signals that a page was viewed, with no cookies and no advertising identifier, which Google may use only for aggregate, modelled measurement.You can accept, reject, or choose per-category at any time — rejecting is always one click, never buried. To change your mind later, use Cookie settingsin the footer of any page. We also run a separate cookielessanalytics measurement that sets no cookies and assigns no persistent identifier.
Marketing cookies (website) — only with your consent. If you turn on “Marketing”: Google Ads measures whether a wallet recharge followed one of our ads (order reference, amount and currency) and may add your browser to our Google Ads audiences, so that our ads can be shown to people who have visited the website; and the Meta (Facebook) Pixel records page views, astrologer profiles viewed, sign-up, the start of a recharge and completed recharges (order reference, amount and currency) to measure and deliver our Meta ads. Never your name, phone number, email or birth details. Both stay off unless you turn “Marketing” on, and stop when you turn it off. We do not use Microsoft Clarity or session recording.
Astropage customer app. The app uses Google Analytics for Firebase and the Meta SDK to measure installs and how our advertising performs. They receive only the events listed in section 2, with device identifiers, basic device and network information and an approximate location that Google derives from your IP address. The events themselves never contain your name, phone number, email, birth details (only the fact that a birth date was picked, not the date), chat or call content, or your questions; what you provide to use the app is handled as described in sections 2 and 3. On iPhone this happens only if you allow tracking (Settings → Privacy & Security → Tracking), and the app never reads the advertising identifier (IDFA); nothing from before you allow it is sent later, except that the sign-in screen showing when you tap Allow is counted once. On Android it happens while you use the app; you can reset or delete your advertising ID in your Android settings. In the customer app we have switched off Google's use of this data for personalised advertising; Meta may use event data it receives under its own terms to deliver and personalise ads.
Astropage Professional and staff apps. These contain no analytics or advertising SDK; they use push notifications and crash diagnostics only.
10. Children
Astropage is not directed at children under 13. We do not knowingly collect data from them. If you believe a child has provided us their data, contact us and we will delete it.
11. Changes
We may update this policy as the Services evolve. The effective date at the top reflects the most recent revision. Material changes will be announced in-app or by email to the address on your account.
12. Contact
Vellmont Services (OPC) Private Limited — privacy queries to support@vedjyotix.com.